Shipping Policy

Eternal Order ships orders from Hyderabad, Telangana, India to serviceable locations across India. Our shipments are generally processed through NimbusPost, which may allocate an appropriate courier partner based on serviceability, location, shipment specifications, cost, and courier performance. NimbusPost supports nationwide shipping, tracking, NDR management and delivery communications through its courier network. Order Processing Orders are generally processed within 1–3 business days after successful order confirmation. Orders placed on Sundays, public holidays, or during major sale/drop periods may require additional processing time. Once dispatched, customers will receive available tracking details by email, SMS, WhatsApp, or another communication method associated with the order. Estimated Delivery Typical delivery after dispatch is approximately: Metro / major cities: 2–5 business days Other serviceable locations: 4–7 business days Remote or difficult-to-service locations: approximately 5–10 business days These are estimates and not guaranteed delivery dates. Actual delivery time may depend on destination PIN code, courier partner, weather, public holidays, operational disruptions, incorrect address details, delivery attempts, or other circumstances outside Eternal Order’s reasonable control. NimbusPost also notes that delays can arise from incorrect addresses, high volumes, transit delays and missed delivery attempts. Shipping Charges Applicable shipping charges, if any, will be displayed at checkout before payment. Free-shipping promotions may apply subject to the terms shown on the website at the time of purchase. COD Cash on Delivery may be available for eligible PIN codes and orders. COD availability may depend on serviceability and our fraud/RTO-prevention checks. We may contact customers to confirm COD orders before dispatch. Tracking Once an order is shipped, tracking information will be shared where available. NimbusPost provides shipment tracking through its logistics network, and customers may also receive branded tracking or courier notifications. Failed Delivery / NDR If a courier is unable to deliver your order, additional delivery attempts may be made depending on the courier partner. Customers should respond promptly to courier calls, SMS, WhatsApp or NDR confirmation requests. Failure to provide correct contact information, repeated non-response, incorrect addresses, or refusal of a confirmed shipment may result in the order being returned to us. Address Changes Please contact us as soon as possible if you notice an error in the shipping address. Once a shipment has been dispatched or handed to the courier, we cannot guarantee that an address change can be made. Lost or Damaged Shipments If tracking shows delivered but you have not received the shipment, contact us promptly so we can investigate with the logistics provider. NimbusPost similarly directs recipients with missing delivered packages to contact the merchant. If a shipment is confirmed lost or materially damaged in transit, Eternal Order will determine an appropriate replacement or refund after investigation. Delays While we aim to dispatch and deliver orders within the estimated timeframes, courier delays can occasionally occur. Where an order is delivered materially later than the stated delivery schedule, applicable consumer-law rights remain unaffected. Order Cancellation Orders may be cancelled before dispatch by contacting us. Once an order has been shipped, it generally cannot be cancelled as a normal pre-dispatch cancellation and may instead need to follow the applicable return process after delivery. Shipping Support For shipping or tracking queries, contact: Eternal Order Hyderabad, Telangana, India Email: support@eternalorder.in WhatsApp/Phone: +91-6304547946