Return and Exchange Policy

We want every Eternal Order product to reach you in the condition and size you expected. Eligible return or exchange requests may be raised within 7 calendar days from the date of delivery. To qualify for a return or exchange, the product must be unused, unwashed, unworn other than for reasonable trial, unaltered, free from stains, perfume, deodorant or other signs of use, and returned with its original tags and packaging intact. Size Exchanges If you ordered the wrong size or would prefer another size, you may request an exchange within 7 days of delivery, subject to stock availability. For ordinary size exchanges or preference-based exchanges, a reverse-shipping fee of ₹99 may apply. If the requested size is unavailable, we may offer another available option or an eligible refund. Change-of-Mind Returns Eligible returns due solely to preference, fit, or change of mind may be accepted within the 7-day window. A ₹99 reverse-logistics charge may be deducted from the refund. Any original shipping charge separately paid at checkout may not be refundable for a preference-based return. Wrong, Damaged or Defective Products If you receive an incorrect product, incorrect size supplied by us, manufacturing defect, damaged item, or product materially different from what was ordered, contact us preferably within 48 hours of delivery. Please provide your order number and clear photographs. An unboxing video may help us investigate transit-related damage, but statutory consumer rights will not be denied merely because an unboxing video is unavailable. Once the issue is verified, Eternal Order will arrange an eligible replacement or refund and bear the applicable reverse-shipping cost. Under India’s Consumer Protection (E-Commerce) Rules, sellers and inventory e-commerce entities must clearly disclose return/refund terms and cannot refuse take-back/refund for goods that are defective, deficient, spurious, not as advertised/agreed, or delivered beyond the stated schedule except where applicable exceptions such as force majeure apply. Reverse Pickup Where serviceable, eligible reverse pickups may be arranged through NimbusPost or one of its courier partners. NimbusPost supports reverse logistics and reverse pickup across supported pin codes. Reverse pickup availability depends on the pickup PIN code and courier serviceability. If reverse pickup is unavailable, we may ask you to self-ship the product to our designated Hyderabad return address. For a verified wrong, damaged, or defective item attributable to us, reasonable return-shipping costs may be reimbursed subject to verification. Return Inspection All returned products are inspected after receipt. A return may be rejected if the item is washed, worn, altered, stained, damaged after delivery, missing tags, or otherwise does not meet the eligibility conditions above, except where applicable consumer law requires a remedy. Refunds Once an eligible returned product reaches us and passes inspection, the refund will generally be initiated within 5–7 business days. Prepaid orders will ordinarily be refunded to the original payment method. For COD orders, we may request verified UPI or bank details to process the refund. Your bank or payment provider may require additional time to reflect the amount after we initiate it. Non-Returnable Items Unless defective, incorrectly supplied, or otherwise required by applicable law, the following may be excluded from preference-based returns: customised or personalised products; washed or worn garments; altered products; products damaged after delivery; and products returned without original tags. COD Refusal / RTO Customers are requested to provide accurate delivery details and accept confirmed COD orders. Repeated refusal of confirmed COD shipments, repeated avoidable delivery failures, or repeated use of incorrect address/contact details may result in COD being restricted for future orders. NimbusPost provides NDR and address/order-verification tools that can help manage unsuccessful deliveries and RTOs. Raising a Return or Exchange Contact us at: Email: support@eternalorder.in WhatsApp/Phone: +91-6304547946 Please include: Order number + registered phone/email + item + reason for return/exchange + photographs where relevant.