Privacy Policy

Eternal Order respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, subscribe to communications, or otherwise interact with our brand. When you use our website, we may collect information such as your name, email address, mobile number, billing and shipping address, order details, transaction information, IP address, device/browser information, and information you voluntarily provide through customer support, forms, reviews, or other interactions. We use this information to process and fulfil orders, arrange shipping and delivery, provide order updates, process exchanges and refunds, respond to customer queries, prevent fraud, improve our products and website, maintain business records, and, where permitted, send you promotional communications. Where personal data is processed based on consent, customers may withdraw that consent, subject to processing that remains necessary for an existing transaction or is otherwise required or permitted by law. India’s Digital Personal Data Protection framework requires consent and notices to be clear and specific, and provides for withdrawal of consent and other data-principal rights. We may share information only where reasonably necessary with service providers that help us operate our business, including payment gateways, Shopify or other website-service providers, analytics providers, communications platforms, and logistics partners such as NimbusPost and the courier partners allocated through its network. These parties may receive information necessary to process payments, fulfil orders, provide tracking, attempt delivery, manage NDRs, and process eligible reverse pickups. We do not sell your personal information to advertisers. Payment information may be processed directly by third-party payment gateways. Eternal Order may not store complete card or banking credentials where these are handled by the payment provider. We use reasonable administrative and technical safeguards to protect personal information. However, no online transmission or storage system can be guaranteed to be completely secure. We retain personal information only for as long as reasonably required for the purpose for which it was collected, including fulfilment, customer service, accounting, tax, fraud prevention, dispute resolution, and other legal or operational requirements. Our website may use cookies and similar technologies for essential website functionality, cart/session management, analytics, performance measurement, and, where applicable, advertising or remarketing. You may control certain cookies through your browser or available cookie settings. You may contact us to request access to, correction of, or other action regarding your personal data, or to withdraw applicable consent. As the relevant provisions of India’s DPDP framework come into force according to the notified implementation timeline, Eternal Order will apply the rights and processes required by applicable law. The DPDP Rules, 2025 were notified with phased commencement dates. For privacy-related questions or requests, contact: Eternal Order Hyderabad, Telangana, India Email: support@eternalorder.in Phone/WhatsApp: +91-6304547946